NSquare Website

Capturing 100% of inbound demand with AI voice agents

Capturing 100% of inbound demand with AI voice agents

Overview

Topgolf Oberhausen is a high-volume experiential entertainment venue.

Sector

Healthcare

Team size

30,000+

Location

Oberhausen, Germany

Established

2000

Funding

Public

Core features

AI Voice Agents

Problem

Topgolf was losing revenue silently. With ~60% of inbound calls going unanswered, staff were overwhelmed and pulled away from in-venue guest experience. Every missed call represented lost bookings, frustrated guests, and revenue that never had a chance to convert. Call volume had simply outgrown human capacity.

Problem

Topgolf was losing revenue silently. With ~60% of inbound calls going unanswered, staff were overwhelmed and pulled away from in-venue guest experience. Every missed call represented lost bookings, frustrated guests, and revenue that never had a chance to convert. Call volume had simply outgrown human capacity.

Approach

N-Square AI deployed a production-grade AI voice receptionist with human-like speech synthesis, context-aware conversation, and RAG-based retrieval for verified answers. The system handles bookings confidently, answers real questions naturally, and seamlessly escalates complex cases to humans.

Outcomes

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

Turning Missed Calls into Captured Revenue

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

Executive Summary

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

The Problem: High-Intent Calls, No Capacity to Answer Them

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

The Vision: Never Miss a Call Again

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

The Solution: A Human-Like AI Voice Receptionist

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

How the Voice Agent Works

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

What Makes This System Different

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

Measurable Results

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

Business Impact

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

Why This Matters

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created

The Takeaway

2 Specialised AI Agents Deployed

3 Data Sources Unified

3 Product Lines Automated

Intelligent Lead Routing System created