A call can be started by simply selection of item like contact.
User can dial number by using dialer and call using using call button.
Call can be received using receive button and end call by end button.
User can directly create contact on clicking contact button. The contact form will be open.
Likewise, user can create Lead, Opportunity, Account and Case.
User can create activities. Call-Integra provide Activities like Task, Email and Letter.
User can add another call using the add call(+) button. Call-Integra provides add 3 call functionality.
User can switch two calls using Switch call button.
User can hold between tw call.